Strategy Succession Advisory-boards HR

Jane Finn

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Digital technology has changed the way we communicate, but in the end, customers just want to be heard and helped.

For more than 25 years, Jane Finn has been helping Contact Centres and Customer Service operations connect and communicate with their customers via phone, email, chat, text and in-person by engaging, enabling and empowering employees.

A hands-on practitioner Jane also possesses an entrepreneurial spirit. Clients appreciate the fact that not only does she willingly share her expertise, but she also takes the time to learn their business to ensure that any new initiative complements the organization’s strategic goals, that objectives are clear and communicated, and that staff has the orientation and tools to support sustainable change.

Jane takes a holistic approach to turn your service strategy into action. Companies who invest in people through training, coaching and mentoring, are willing to refine or redesign processes and who leverage technology can deliver an effortless experience that reflects their brand promises and enhances customer loyalty.

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