Strategy Succession Advisory-boards HR

Jane Finn

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A Call Center professional with 25+ years of progressive business and contact center management experience. A hands-on practitioner with a proven track record for achieving results, on-time and on budget.

  • Possesses an entrepreneurial spirit with the ability to effect positive change by influencing, mentoring and developing others
  • Collaborative leader adept at forging strong relationships both internally and externally
  • Able to efficiently and effectively utilize all available resources to action ideas, resolve problems, meet deadlines and deliver on commitments
  • Strong business understanding of financial, government, healthcare, hospitality, insurance, retail, telecommunications and utility sectors in Canada, the US, the Caribbean, India, the Philippines and Taiwan
  • Experienced working with a wide variety of contact center technologies including PBX, ACD, IVR, Dialers, WFM, QMS and CRM software

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